I started working at AWS, as a AWS technical account manager for over 18 months starting back in 2020. In that time I have helped more than 12 customers be highly successful in adopting AWS services. All my customers are in the public sector and I have seen tremendous growth. This has been driven by the challenging environment that COVID-19 has created. The pandemic has required all types of organisations to be agile, scalable and resilient which in turn translates into processes, systems and technology.
For the past 9 months, I have been working as a senior technical trainer. I have inspired, engaged and motivated many customers and passed on all my lifelong learnings. This has not been easy and has taken a tremendous amount of work and dedication. I wanted to share some fundamental practices that I have applied when I work with customers, that have helped me be successful at AWS, but more importantly have helped delight my customers.
I hope that helps you all on your agile journeys. May the force be with you. 🚀
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Paul Colmer is an AWS Senior Technical Trainer. Paul has an infectious passion for inspring others to learn and to applying disruptive thinking in an engaging and positive way.