Let's play devil's advocate here and assume that governments do not need to undergo a digital transformation. What could possibly go wrong:
I'm going to pull in a number of learnings from 2 courses I run: DevOps Foundation and Leading SAFe. Click on the pictures below to see the course outlines:
I believe those stories are just the start. So what can governments do to prevent these extreme forms of disruption. Well....there are two weaknesses that need to be rectified:
There are many ways to overcome those 2 achilles heals....here are 3 methods to help:
Understand who your customer is?
This involves understanding the key steps of the high-level process. From our first client interaction to when a product or service is delivered and value is consumed. We call this a value stream:
More importantly. Everyone in your organisation needs to understand who the customer is. Not just the people at the end of the value stream, but change their mindset when dealing with their colleagues.
A customer is someone who consumes your work. So if you're a System Architect, the System Engineers consume your work and are therefore your customers. If you are a project manager and you have to produce executive reporting, those execs are your customer. If you're a SCRUM master servant leader, then your dev team are your customers. If you're a developer your testers are your customers.
By shifting your mindset to a customer focused mentality, it will force you never to compromise on quality and your customer at the end of the value stream, will have the best possible experience. Here is some more guidance for further thinking:
Make Yourself and your work Visible and Transparent
That means open yourself up to criticism and learning. Be open and honest in your communications. When you author a document, make it clear you are the contributor, so that people can reach out to you and discuss the content. Some of my most fantastic opportunities in life, have come from being visible and transparent.
Other forms of transparency include:
I have 5 more practices that can help governments too. These include:
It's been on my bucketlist of a few years now...and finally I got to show the world, that I can stand-up for 5 minutes and make an audience laugh....well at least entertain them and hold them for a few minutes. Thank you to the awesome Fiona McGary, who is a legendary full-time professional comedian. The full video is embedded below:
So why did I do it? Well I love adventures and this was a incredible journey....which is only just beginning. I also had nothing to lose.
Really? I hear you scream. But you've built a reputation on many professional fronts:
That last point is really important. We are all programmed that we need to get an education...to get a job....to pay the bills....and live. Nothing wrong with that. But there is another way. Instead of focusing on career, money, big house.....focus on:
Let's rethink our whole human being and focus on maximising the positive impact you have on this planet....in the very short time you have. This brings me to 3 sustainable development goals, that are guiding principles to the 3 questions above. Click on each picture to see what it means and how it fits in the world....
But that's the topic of another blog!
If you're i Interested in giving stand-up comedy a go?
Check out the aweseome Fiona McGary workshop by clicking the picture below. As you can see it's all about fun, positivity and learning....
I have just done a fantastic knowledge refresh of my Azure knowledge and just passed the latest Azure Fundamentals course. You can check it out by clicking the image below:
Most of the course is theoretical, with a little hands-on practice. But what happens if you want to get down and dirty, with the platform. Never fear, I run a course with ALC Training that covers all things technical. It's an Azure 1 Day Technical Quickstart, where you will be spinning up virtual machines, storage and networking, like there is no tommorrow.
You won't get through all the lab exercises, but you can finish them off at your leisure, either in the same week, when you're back at home or work, or you can save them for a rainy day. I guarantee that you will be a lot more confident with spinning up the resources in Azure. Click on the picture below for more information:
So what did I learn? I refreshed my memory and skills on spinning up a number of compute, storage and networking resources, which I did outside of the tutorial with our Microsof Partner credits. I also explored a number of awesome features, that are geared towards regulated and large corporate entitites. Entities like government, banking, defence, healthcare, manufacturing to name a few. Here are some of the highlights:
It's my favourite, because I really love solving business problems using Artificial Intelligence. This particular solution above, shows how you can classify images, using machine learning. The use case for this could be for facial recognition, to detect and diagnose disease or simply to help classify patterns in your business or social media data. The possibilities are endless.
I'm going to end with a final diagram that shows the breadth of Azure services available. Click on the diagram to take you to the Azure Solutions site:
Feedback loops are a critical method for understanding where you need to improve and do things differently. Let's take a look at someone who is a master of feedback loops: Elon Musk.....
Feedback loops can take many forms:
Once you have the feedback and you understand what it means. The next step is go forth and act on it. Maybe trying something similar but with a slightly different angle. Or maybe it was a disaster, so you need a more radical approach. This is a common step that businesses miss out on, and is the key to delighting customers.
I cover feedback loops in my DevOps Foundation course, which leads to a certification by the DevOps Institute:
And also in the Leading SAFe course, which aligns to the Scaled Agile Framework, which I personally believe to be the best framework for successful digital transformation:
Have an awesome day beautiful people....and remember to practice your feedback loops daily....
There is no question, that governments are doing to be disrupted over the next 10 years. We've already seen hints of disruption along the way. Here are some very graphic examples that spring to mind:
Click on the image below to download an awesome full brexit infographic:
All these are examples are of 'resistance to change' and are the core underpinnings of digital disruption. By digital disruption, I mean the ability for an entity to transform itself, just so it simply survive. Entities include:
Transforming is really akin to learning. Those organisations that can learn faster than everyone else will win...and those that are slow at learning will be last. This learning, or failing fast as I call it, is a cornerstone of 4 courses that I run for ALC Training:
Cloud Computing Foundation
Want to learn more about Digital Disruption? Check the latest episode of the New York hit show #AskTheCEO, where Avrohom Gottheil grills me around all things digital!
Paul Colmer is a digital coach for ALC Training and a freelance consultant specialising in short engagements. Paul has an infectious passion for empowering others to learn and to applying disruptive thinking in an engaging and positive way.