Let's play devil's advocate here and assume that governments do not need to undergo a digital transformation. What could possibly go wrong:
I'm going to pull in a number of learnings from 2 courses I run: DevOps Foundation and Leading SAFe. Click on the pictures below to see the course outlines:
I believe those stories are just the start. So what can governments do to prevent these extreme forms of disruption. Well....there are two weaknesses that need to be rectified:
There are many ways to overcome those 2 achilles heals....here are 3 methods to help:
Understand who your customer is?
This involves understanding the key steps of the high-level process. From our first client interaction to when a product or service is delivered and value is consumed. We call this a value stream:
More importantly. Everyone in your organisation needs to understand who the customer is. Not just the people at the end of the value stream, but change their mindset when dealing with their colleagues.
A customer is someone who consumes your work. So if you're a System Architect, the System Engineers consume your work and are therefore your customers. If you are a project manager and you have to produce executive reporting, those execs are your customer. If you're a SCRUM master servant leader, then your dev team are your customers. If you're a developer your testers are your customers.
By shifting your mindset to a customer focused mentality, it will force you never to compromise on quality and your customer at the end of the value stream, will have the best possible experience. Here is some more guidance for further thinking:
Make Yourself and your work Visible and Transparent
That means open yourself up to criticism and learning. Be open and honest in your communications. When you author a document, make it clear you are the contributor, so that people can reach out to you and discuss the content. Some of my most fantastic opportunities in life, have come from being visible and transparent.
Other forms of transparency include:
I have 5 more practices that can help governments too. These include:
Paul Colmer is a digital coach and a freelance technology consultant. Paul has an infectious passion for empowering others to learn and to applying disruptive thinking in an engaging and positive way.